Shipping policy
Shipping Policy
This policy explains how Miles Lightings Inc. processes, ships, and delivers your order so you know exactly what to expect.
1. Order Processing
- Processing time: 7–10 business days for most orders.
- Orders placed on weekends or major U.S. holidays begin processing the next business day.
- You will receive a shipping confirmation email with a tracking number once your order leaves our facility. Tracking becomes active within 24–72 hours.
2. Shipping Methods
Orders are fulfilled through our international supplier network and delivered to U.S. customers via established global logistics partners (UPS, FedEx, DHL, or dedicated freight carriers for oversized items). The method we choose depends on item size and current logistics conditions.
3. Delivery Times and Cost
We currently ship to the United States only. All U.S. orders qualify for free standard shipping with no minimum purchase required.
| Market | Processing Time | Transit Time | Total Delivery Time | Cost |
|---|---|---|---|---|
| United States | 7–10 business days | 20–30 business days | 27–40 business days (approximately 6–8 weeks) | Free |
Because many of our pieces are made-to-order natural-stone and crystal fixtures shipped from our international supplier network, please plan for the full window above. We will always share tracking so you can follow your order.
4. Customs and Import Taxes
In some cases an order may be subject to customs fees or import duties on arrival. These charges are levied by the government and are not collected by our site. The customer is responsible for all customs and import tax charges.
5. Signature on Delivery
- Orders under $500: no signature required.
- Orders of $500 or more, or any freight-shipped large item: an adult signature (18+) is required on delivery to protect your order.
6. Delivery Restrictions
- We ship to the continental United States only.
- We do not ship to P.O. Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, or Guam.
7. Order Changes and Cancellations
- Before shipment: full cancellation and refund available upon request. Contact support as soon as possible.
- Once shipped: orders cannot be modified, canceled, or rerouted. See our Return & Refund Policy for options after delivery.
8. Damaged or Lost Shipments
- Contact us within 48 hours of delivery (or expected delivery date for lost shipments).
- Take clear photos of the outer packaging and damaged items where applicable.
- Email info@mileslightings.com with your order number, photos, and a brief description.
- We will arrange a replacement or refund. Return shipping for confirmed damaged, defective, or incorrect items is on us.
9. Contact
- Email: info@mileslightings.com
- Phone: (209) 784-4473
- Hours: Mon–Fri 9am–6pm MT
- Miles Lightings Inc., 3811 Joliet St, Denver, CO 80239