Refund policy

Return & Refund Policy

This policy outlines the procedures and conditions for returns and refunds for orders placed with Miles Lightings Inc..

1. Return Window

You have 30 days from the date of receipt (as confirmed by your order's tracking number) to submit a return request.

2. Eligible Returns

  • Defective or damaged products: if your product has a quality issue, manufacturer defect, or was damaged during shipping, we will cover return shipping and provide a free replacement or full refund.
  • Change of mind: if you are unsatisfied for any other reason, you may return the item provided it is unused, in its original packaging, and in resalable condition.

3. How to Request a Return

  1. Email info@mileslightings.com with your order number and reason.
  2. We will review and confirm eligibility within 1 business day.
  3. We will email you the correct return mailing address and labeling instructions. Do not ship to the address printed on the package without our confirmation — the correct return destination depends on your specific order.
  4. Securely package the item with the original order confirmation enclosed.
  5. Notify us with the tracking number after shipping.

4. Refund Processing Time

Once we receive your returned item, we inspect it and process your refund within 5 business days, credited to your original payment method. Bank/credit-card processing may add several additional days for the credit to appear.

5. Return Shipping Costs

  • Customer responsibility: you pay return shipping for change-of-mind returns. Original outbound shipping (if any was paid) is non-refundable for change-of-mind returns.
  • Our responsibility: we cover all return shipping costs for products confirmed to be defective, damaged, or incorrect.

6. Cancellation

  • Within 24 hours of order: no fee, full refund.
  • After 24 hours but before shipment: order may be canceled; a fee may apply to cover materials already prepared.
  • After shipment: handled as a standard return per the sections above.

7. No Restocking Fee

We do not charge a handling or restocking fee for approved returns.

8. Contact